
I'm supposed to be at the airport right now - all by myself, reading a book and maybe splurging on a Vanilla Bean or Caramel Apple Cider from Starbucks. But, alas, I'm not.... here's the story -
Back in September my cousin, Heidi, called me to see if I'd figured out what I was getting my mom for Christmas. Of course, I don't start shopping that early, so I could say, "nope, not a clue!" Well, she had this brilliant idea - we buy tickets for us and our moms to Time Out for Women and we make it a Girl's Only Escape Weekend. So, through weeks of planning, we decided to meet in San Diego today (Jan 31) to spend the weekend in Southern California and go to TOFW. Our itinerary was to fly into LAX today and then spend tomorrow at Disneyland. On Saturday we would go to TOFW and do a session at the San Diego Temple. Then we would fly home on Sunday. It was an excellent plan and the moms were THRILLED when we unveiled the plan on Christmas.
So fast forward 4 weeks and it was Monday night. I'm cooking dinner and get a frantic call from Heidi (who lives in Ohio). She just found out that Deseret Book cancelled TOFW because it would conflict with President Hinckley's Funeral Services. Apparantly, many of the "presenters" wanted to attend the funeral. Anyway, this put us in a real mess. They rescheduled TOFW for the weekend of May 10. So, my cousin and I both got on the phone to see what it would take to change our airline tickets to the correct weekend and cancel hotel reservations. The hotels were very understanding and one (which was supposed to be pre-paid, non-refundable) let us cancel and not charge us for it. United Airlines on the other hand made Heidi's life a nightmare. She couldn't fly Southwest because her airport doesn't service them. She is going to have to pay almost $200 to change her airline ticket to the new weekend. I, on the other hand, called Southwest, explained the dilemma and they said, "no problem. We've cancelled your reservation (2 days prior to the flight) and put a credit for the ticket price in your account. When you are ready to schedule the new flight, call us back and we can apply your credit to the cost of the new ticket." How's that for service? And I bought the cheapest ticket available online... not the refundable one. The one with the most restrictions! You just can't beat that for customer service!
So, I'm sitting here, trying not to daydream about my completely kid free afternoon at the airport... 90 minutes on a plane (all by myself)... and a great weekend in Southern California with my mom, cousin, and aunt. Instead I'm planning the tiling job we are now hoping to get done this weekend, since I'm suddenly available. Of course, Eric is sick, so it may not happen, but I'm going to need a big project to take my mind away from dreaming of Southern California Fun!
And I'm NEVER again going to buy tickets for a TOFW event unless it is in Phoenix. We hoped that Deseret Book would be willing to give us a refund on our tickets and let us attend in May free of charge to offset the cost of changing our travel plans, but no deal. When I called to plead my case, she patiently explained that they had already received several requests from others in the same dilemma that we were in and they had a strict "no refund" policy! What a load of (insert your own expletive here) !!!!!